# Bank of America's Erica Handles 700 Million Requests. That's Not a Pilot.

- slug: bank-of-americas-erica-handles-700-million-requests-thats-not-a-pilot
- date: 2026-03-27
- category: Agentics

The "finally paying off" narrative has arrived in customer support AI — and for a specific tier of deployments, it is accurate.

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